Shipping Policy

YOUR PACK SHIPMENT

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on USPS along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on techhax.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on techhax.com will not offer tracking information, but will still offer order status and other details. Read the information provided below on this page to learn the difference between tracking information and the order status.

Finding Your Order Status

The status of your order is easy to find.

Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at this address keeping you up-to-date about the status of your order. Visit the website. If you are a registered customer, sign in for Your Order History at techhax.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.

Contact us. If you still have questions about your order, please contact us via e-mail.

How is order status different from tracking information?

The status of your order is supplied by techhax.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. If you are a registered customer, the tracking information is accessible from Your Order History on our website when it becomes available. *Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Returns & Refunds

BEFORE YOU RETURN YOUR ITEM

Check your packing slip. It has specific return instructions for your item. Not all products are eligible to be returned in all ways.

To get full credit, you must return your purchase in good condition, in its original package, with paperwork.

1. Place the item securely in the original package.

2. Enclose the original packing slip with the item.

• • If you no longer have the packing slip, include a copy of your Ship Confirmation email or your online purchase receipt displayed during Checkout.

RETURNING YOUR ITEM

1. For online returns:

• • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• • Contact our Customer Service Department at to obtain your Return Authorization Number. Once you have obtained your Return Authorization Number, ship the return package to the address provided by Customer Service. For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
• • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

2. We`ll process your return and issue you a credit in the same form of payment you used for the purchase. Without a receipt of any kind, you will be issued a Gift Card (or exchange) for the most recent selling price of the item.

3. Please allow 10-15 business days for the credit to appear on your billing statement. Please note that your original shipping costs will not be refunded.

OVERSIZED ITEMS

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not refund shipping charges on Oversized Items that are returned due to "buyer remorse."

• • Contact a Customer Care Representative at to receive instructions on arranging for a freight delivery company to pick up your item. Please have your order number available when you call.
• • You must be home at the time of pickup and the item must be at the door for the freight driver.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact a Customer Care Representative immediately at .

• • Please supply the Representative with your order number, item number and tracking number from your original confirmation email. The Representative will also need your email address and phone number.
• • techhax.com will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.
• • A defective item may be repaired or replaced within 90 days of purchase under techhax's Warranty Policy, or within the manufacturer's warranty period, whichever is longer. Contact a Customer Care Representative at for assistance.

EXCEPTIONS

Unfortunately, we can`t accept returns for certain items. Items that are ineligible are noted online and in your Shopping Cart. Non-refundable items include:

• • Opened software or kits
• • Electronic media products that are not defective (CD-ROMs, DVDs, Computer Games, Software, VHS Tapes)
• • Software and Games will be accepted as a return if the package is unopened, or as an exchange if the Software or Game is defective.
• • A 10% restocking fee will be deducted for Cinego DLP projectors.

INTERNATIONAL CUSTOMERS

Please note that products purchased on techhax.com, through our call center, or through our retail locations in the United States cannot be returned for refund or warranty repair at any of our international locations.